Contact MemoVance Pro Support

Two telephone numbers and three email addresses are attached to this product. The routing above is what each one is for.

The single most useful thing to know before making contact is that the order record lives in one system and this website lives in another. An email here about a parcel gets a polite reply pointing at the order desk, which costs a day.

The second most useful thing is the order ID. It is at the top of the confirmation email and every conversation about a transaction starts with it.

This is the desk that processed the payment, and it is the only one that can see an order. Tracking, address changes, replacements, cancellations and refunds all sit here.

Telephone: +1 (302) 200-3480. Email: [email protected]. The telephone route is the one published first because a refund needs a return authorisation and a destination, and those come faster spoken than written.

Ordering itself does not happen here. Every purchase goes through the seller's checkout, which is where the price, the payment and the order record all live.

This address is for the pages rather than for the product: a figure that looks wrong, a citation that does not support what it is cited for, a broken link, a privacy request or a press enquiry.

Email: [email protected], answered Mon–Fri 9:00am–5:00pm ET. It cannot look up an order, change an address, cancel anything or issue a refund, and it has no access to the seller's systems at all.

Quote the sentence and attach something that shows what it should say, and the fix normally lands inside a week. What happens next, and why nothing here is patched by hand, is on the about page.

The artwork carries its own contact block, and it is a different organisation from either of the two above.

Memovance Pro, PO Box 12730, Ogden, UT 84404. Telephone +1 (877) 257 0710, email [email protected].

That is the route for a question about the product rather than the transaction: how a batch was filled, whether a formulation has changed, what the best-before date on a particular bottle refers to. It is also the only contact route that arrives in the parcel, which makes it the one a buyer can use without any record of where they bought it.

No manufacturing company is named anywhere on the artwork, only this distributor and the origin line “Manufactured in the USA with globally sourced ingredients”. What that means for the marks on the pack is worked through on the testing and quality page.

Do not post a return to an address read off a website, including this one. The destination that covers a specific order is the one the order desk names for it, in writing.

That note is the operative part of this section. More than one address is connected with this product, which is ordinary for a supply chain running through a fulfilment house, a corporate office and a distributor. It only becomes a problem when a parcel is posted on a guess, and the refund policy page sets out the one-line instruction that prevents it.

A call to the order desk takes about four minutes with the right five things to hand and about twenty without them, because most of the time is spent finding the order rather than discussing it.

• The order ID. At the top of the confirmation email. It is the string everything else is looked up by, and quoting it first shortens every call.
• The email address used at the checkout. Not necessarily the one you read email on, if somebody else placed the order or an old address autofilled.
• The date of purchase. It is what the refund window counts from, and it is on the same email as the order ID.
• The tracking reference, if there is one. For anything about a parcel, this is the field the desk will ask for after the order ID.
• The lot code from the base of the bottle. Only for a question about the product itself, and only useful to the distributor rather than to the order desk.

One more thing, which costs thirty seconds and occasionally saves a fortnight: write down the date of the call and the name of whoever answered. It matters exactly once, in the case where a return authorisation was given verbally and nothing arrived in writing afterwards.

And for a refund specifically, do not post anything until the destination has arrived by email. That is step two of the refund sequence and it is the step that goes wrong.

Estimates from this desk's own handling, not a service level agreement.

One thing worth knowing about all four: none of them can hurry a card issuer. A refund that has been processed sits with a bank, and the published crediting times on the refund policy page start from the processing rather than from the phone call.